At Edge Fixer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website. By using our website, you consent to the practices described in this policy. 

Information We Collect:

We may collect the following types of information from you:   

• Personal Information: This includes information you voluntarily provide when contacting us for inquiries, requesting repairs, or using our services. This may include your name, email address, phone number, and device details (make, model).   
   
• Device Information: We may collect non-identifiable information about your device, such as browser type, operating system, IP address, and browsing patterns on our website. This information helps us improve our website’s functionality and user experience.  
   
• Cookies and Similar Technologies: Our website may use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us personalize your experience, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings.  
   

   

How We Use Your Information:

We may use the collected information for the following purposes:  

• To Respond to Inquiries: To communicate with you and address your questions or requests regarding our services.
• To Provide Repair Services: To process your repair requests, diagnose device issues, and provide the requested repair services. This may involve using your device details to ensure accurate service.
• To Improve Our Services: To analyze website usage and feedback to enhance our website, services, and customer experience.
• For Internal Record Keeping: To maintain internal records related to customer interactions and service history.
• To Communicate Updates and Promotions (Optional): With your consent, we may use your contact information to send you updates about our services, promotions, or other relevant information. You will have the option to opt-out of such communications at any time.

Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure data storage, encryption where appropriate, and restricted access to personal information by authorized personnel only. However, please understand that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

Sharing Your Information:

We will not share your personal information with third parties except in the following limited circumstances:

• With Service Providers: We may share necessary information with trusted third-party service providers who assist us in operating our website, providing services, or conducting our business (e.g., payment processors, website hosting). These providers are contractually obligated to protect your information.  
   

   
• Legal Compliance: We may disclose your information if required by law, legal process, or a government request.  
   
• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights:  

You have the right to:

• Access your personal information: You can request access to the personal information we hold about you.
• Correct inaccuracies: You can request that we correct any inaccurate or incomplete personal information. 
   
• Object to processing: You may object to the processing of your personal information in certain circumstances.  
   
• Withdraw consent: If we have relied on your consent to process your personal information, you have the right to withdraw that consent at any time.  
• Lodge a complaint: You have the right to lodge a complaint with a relevant data protection authority if you have concerns about our data processing practices.

To exercise any of these rights, please contact us using the contact information provided below.

Third-Party Websites:

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit. 

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this policy periodically. 

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us 

By using our website, you acknowledge that you have read and understood this Privacy Policy.